Frequently Asked Questions

Questions

1. How do I buy the extended Gold Plan coverage?
2. Is there a deadline for the purchase of the Gold Plan?
3. How do I make a claim?
4. Does the Physician's Statement section have to be completed for every claim?
5. Whom do I contact if I'm not satisfied with the service provided by AXA Assurances Inc?
6. Is there a deadline for making a claim?
7. If I am unable to submit my claims forms before the 30 day deadline, what should I do?
8. Whom should I contact if I have questions about my claim?
9. Are there coverage limitations outside of Canada?

Answers

1. How do I buy the extended Gold Plan Coverage? Coverage can be purchased by completing the application attached to the SIP Student Accident Brochure and sending it along with a cheque or money order to Aon Reed Stenhouse Inc. Payments must be received on or before November 27, 2009.
2. Is there a deadline for the purchase of the Gold Plan? Yes. Aon Reed Stenhouse Inc. must receive the completed application along with payment by cheque or money order, on or before November 27, 2009.
3. How do I make a claim?
   • Claims for medical expenses can be made by completeing the Student Accident Insurance: Non-Dental form in its entirety.  This is a single form comprising 3 pages.
     • Page 1: The Claimant's Section is to be completed by the student/parent or guardian.  The School Declaration is to be completed by the school principal.
     • Page 2: Is to be completed by the student/parent or guardian.
     • Page 3: The Physcian's Statement section is to be completed by the attending physcian, but does not need to be completed for claims $100 or less or for ambulance bill only.
   • Claims for dental expenses can be made by completing the Student Accident Insurance: Dental form in its entirety.  This is a single form comprising 3 pages.
     • Page 1: The Patient Information section is to be completed by the student/parent or guardian.  The School Declaration is to be completed by the school principal.
     • Page 2: Is to be completed by the student/parent or guardian.
     • Page 3: The Attending Dentist Statement is to be complted by the dentist.
   • NSCC Students are to follow the same procedure as listed above, but complete either NSCC Student Accident Insurance: Dental or Non-Dental forms.
4. Does the Physician's Statement need to be completed for every claim? No. If your claim is under $100 or for an ambulance bill only, the Physician's Statement need not be completed.
5. Whom do I contact if I'm not satisfied with the service provided by AXA Assurances Inc? If you have concerns about the way your claim has been handled, please contact Aon Reed Stenhouse Inc.
6. Is there a deadline for making a claim? Yes. Claims should be submitted to AXA Assurances Inc. within 30 days of the date of the accident for which the claim is being submitted.
7. If I am unable to submit my claims forms before the 30 day deadline, what should I do? Contact AXA Assurances Inc. in writing, outlining your reasons for not meeting the deadline. Please note: No claim will be considered later than one year after the date of the accident.
8. Whom should I contact if I have questions about my claim? Questions concerning claims should be directed to AXA Assurances Inc.
9. Are there coverage limitations outside of Canada? Yes. Coverage is limited to a maximum of $2,000 for all expenses incurred outside of Canada.