Frequently Asked Questions

 

Questions:

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1. How do I make a claim?
2. Whom do I contact if I'm not satisfied with the service provided by AXA Assurances Inc?
3. Is there a Deadline for making a claim?
4. If I am unable to submit my clams forms before the 30 days deadline, what should I do?
5. Whom should I contact if I have questions about my claim?
6. Are industry employers who provide learning experiences for students on co-op work experience considered registered volunteers under volunteer accident insurance?

Answers:

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1. How do I make a claim? Claims for medical expenses can be made by completing the Volunteer Accident Insurance: Non-Dental form in its entirety. This is a single form consisting of 3 pages.

          Page 1: The claimant's section is to be completed by the volunteer. The School

          Declaration is to be completed by the school principal.

          Page 2: Is to be completed by the volunteer.

          Page 3: The Physician's Statement section is to be completed by the attending physician,

          but does not need to be completed for claims $100 or less or for ambulance bill only.

          Claims for dental expenses can be made by completing the Volunteer Accident

          Insurance: Dental form in its entirety. This is a single form consisting of 3 pages.

        

          Page 1: The patient information section is to be completed by the volunteer. The School

          Declaration is to be completed by the school principal.

          Page 2: Is to be completed by the volunteer.

          Page 3: The attending dentist statement is to be completed by the dentist.

2. Whom do I contact if I'm not satisfied with the service provided by AXA Assurances Inc? If you have concerns about the way your claim has been handled, please contact Marsh Canada Limited.
3. Is there a Deadline for making a claim?Yes. Claims should be submitted to AXA Assurances Inc. within 30 days of the date of the accident for which the claim is being submitted.
4. If I am unable to submit my clams forms before the 30 days deadline, what should I do? Contact AXA Assurances Inc. in writing, outlining your reasons for not meeting the deadline. Please note: No claim will be considered later than one year after the date of the accident.
5. Whom should I contact if I have questions about my claim? Questions concerning claims should be directed to AXA Assurances Inc.
6. Are industry employers who provide learning experiences for students on co-op work experience considered registered volunteers under volunteer accident insurance? No.